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SHIPPING & RETURNS

Shipping Policy

Ausa is committed to delivering your order with speed and precision. We offer various shipping options to meet your needs.

Domestic Shipping

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Standard Shipping: Delivered within 3-5 business days.

  • Expedited Shipping: Delivered within 1-2 business days.

International Shipping

  • Standard International: Delivered within 7-21 business days.

  • Expedited International: Delivered within 3-5 business days.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery method. To determine the cost, simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices.

Tracking Your Order

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties, and Taxes

[Fashion Company Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [Contact Information].

Questions

If you have any questions about the delivery and shipment of your order, please contact us at [Contact Information].

Please replace [Fashion Company Name] with your actual company name and [Contact Information] with your business’s contact details. Adjust the policy as needed to fit your specific shipping practices and regulations. For a more detailed template, you can refer to resources available online123. Remember to keep your policy updated according to any changes in your shipping services or rates.

Return & Exchange Policy

At Ausa, we want you to be completely satisfied with your purchase. If you encounter any issues or mistakes with your order, we offer a hassle-free return and exchange process.

Eligibility

  • You may return or exchange items within 30 days of the delivery date.

  • To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached.

Reasons for Returns & Exchanges

  1. Mistakes from Our Store:

    • If you receive an incorrect item, wrong size, or defective product due to an error on our part, we sincerely apologize. Please contact our customer service team immediately, and we will rectify the situation promptly.

  2. Change of Mind:

    • If you change your mind about an item, you can return it within the specified timeframe. However, please note that return shipping costs will be the responsibility of the customer.

How to Initiate a Return or Exchange

  1. Contact Us:

    • Reach out to our customer service team via email at [Customer Service Email] or by phone at [Customer Service Phone Number]. Provide your order number and details about the issue.

    • We will guide you through the return or exchange process.

  2. Return Shipping:

    • Once your return or exchange is approved, we will provide you with a return shipping label.

    • Pack the item securely and attach the label to the package.

    • Drop off the package at your nearest shipping center.

Refunds & Exchanges

  • Refunds: Once we receive your returned item, we will inspect it and process your refund within 5 business days. The refund will be issued to your original payment method.

  • Exchanges: If you prefer an exchange, we will ship the replacement item once we receive the returned product.

Exceptions

  • Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange unless they are defective.

Questions?

If you have any questions about our return and exchange policy, feel free to contact us. We value your satisfaction and are here to assist you.

Remember to customize the policy by replacing of Ausa's products with your actual company name and providing accurate contact information. Feel free to adjust the wording to match your brand’s tone and style. For additional legal considerations, consult with a legal professional or refer to industry-specific guidelines.

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